Navy - Technical Support Specialist - Secret Clearance Required

cFocus Software Incorporated • Dahlgren, VA

1d • Remote

About The Position

cFocus Software seeks a Technical Support Specialist to join our program supporting the Department of Defense (DoD). This position is remote. This position requires the ability to obtain a Secret clearance.

Requirements

• B.S. Computer Science, Information Technology, or a related field
• 2+ years of DoD IT/Help Desk experience
• Computer networking concepts, protocols, and security methodologies
• System performance and availability monitoring
• Network access, identity, and access management (e.g., Public Key Infrastructure)
• Remote access technologies
• Systems administration concepts
• Common network tools (e.g., ping, traceroute, nslookup)
• Electronic device functionality (computers, network components, peripherals)
• Operating System command line execution (e.g., ipconfig, netstat)
• Cloud computing service and deployment models (SaaS, IaaS, PaaS)
• Network protocols (TCP/IP, DHCP, DNS)
• Cybersecurity principles, threats, and vulnerabilities
• National and international cybersecurity laws, regulations, and ethics
• Organizational IT user security policies (e.g., account management, access control)
• Data security standards (PII, PCI, PHI)
• Information classification, compromise procedures, and incident management processes
• Risk management processes (assessment and mitigation)
• Incident data analysis and trend identification
• Service desk best practices
• Customer service and communication skills
• Technical training development and delivery
• Incident tracking and solution database management
• Trouble ticketing system utilization (incident, problem, event documentation)
• Standard Operating Procedure (SOP) development and maintenance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees