Technical Support Specialist

Tootsie Roll Industries • Chicago, IL

69d • $60,000

About The Position

We are looking for a Microsoft Windows authority to fill our Technical Support specialist position. The primary responsibilities are planning, implementation, and management of desktop, laptop, and mobile computers.

Requirements

• Excellent customer service skills with a passion for delivering quality service
• Organized and efficient team player that is an adaptable and flexible self-starter
• Technical aptitude and ability to learn new technologies
• In depth knowledge with Windows operating systems (10/11) and Microsoft Office Suite
• Strong verbal and written communication skills, including a professional, helpful demeanor
• Proficient in creating and managing system images
• 3-5 years of IT related experience (Desktop/Application Support/Service Desk, etc.)
• Microsoft 365 administration and support experience

Nice To Haves

• Powershell scripting experience
• Experience using desktop management tools (Kace, ManageEngine, Altiris, etc.)
• Bachelor's Degree in Computer Science or related discipline
• Certifications (CompTIA, A+, Network+, Microsoft)

Responsibilities

• Manage the life cycle of desktop, laptop, and tablet computers, including procurement, deployment, hardware/software support, and patching
• Serve as a first point of contact for users seeking assistance via service desk tickets, email, phone, and walk up
• End user support of Microsoft Office suite and other software applications
• Troubleshoot technical issues and assist users through a variety of break-fix procedures
• Work closely with other IT team members to ensure effective communication and escalation
• Troubleshoot and support software applications, computer hardware, printers, and peripherals
• Provide end user training for software applications, computer hardware, and peripherals
• Set up and lead technical bridges
• Communicate issues to the end user community

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees