Technical Support Specialist

Alkami Technology • Plano, TX

273d • $88,000 - $132,000 • Remote

About The Position

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami's Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.” Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably's Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users. As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

Requirements

• 2+ years of technical support experience.
• Experience performing bug/incident investigation and impact/root cause analysis using relational database technologies such as PostgreSQL.
• Ability to write basic SQL e.g. insert, update.
• Excellent verbal and written communication skills, both internal and client-facing.
• Experience using browser console technologies such as Chrome dev tools.
• A true problem solver that uses broad thinking to strategically develop solutions.
• Ability to learn and understand complex software tools.
• Familiarity with Zendesk.

Responsibilities

• Be the primary point of contact for our customers.
• Address customer inquiries and resolve complex technical issues.
• Ensure a positive customer experience.
• Work closely with other team members and departments to provide timely and accurate solutions.

Benefits

• Remote-first environment.
• Unlimited paid time off.
• 401(k) with employer match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services