Technical Support Specialist

National Louis University, IL • Wheeling, IL

421d

About The Position

The Technical Support Specialist I will be responsible for providing high-level technical phone and hands-on support to faculty and staff. This position will work closely with all levels within the institution and provide seamless and stellar user support.

Requirements

• Bachelor's degree preferred; minimum of two years of experience in technical support in lieu of Bachelor's degree required.
• 1-3 years of previous experience required.
• Thorough knowledge of imaging software.
• Working knowledge of Active Directory, Group policy and file sharing.
• Time Management: Prioritizes tasks and manages time to ensure that deadlines are met.
• Solving Projects: Takes a proactive approach to anticipating and preventing problems.
• Customer Focus: Personally demonstrates that external (or internal) customers are a high priority.

Responsibilities

• Provides users with quick resolutions to technical issues having to do with desktops, laptops, printers, account access, wired and wireless network troubleshooting, and laptop imaging.
• Works with senior and lead technicians to test, document and implement new technologies.
• Assists with system and network administration as needed using Active Directory, client management and phone system administration tools.
• Works closely with technical operations to troubleshoot reported issues with the infrastructure and LAN/WAN.
• Works as part of the onboarding team to provide newly hired employees with technical training on how to use system and tools.
• Other duties as assigned.

Benefits

• Health Insurance benefits
• Retirement benefits
• Paid Time Off
• Educational Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: Bachelor's degree