Technical Support Specialist

Sandvik • FL

106d

About The Position

Sandvik Mining & Rock Solutions in Alachua, Florida, is looking for a customer-focused Technical Support Specialist who enjoys providing innovative and effective solutions. You can diagnose and troubleshoot customer product technical issues even remotely across the globe. You easily build relationships and enjoy collaborating with others. Sandvik is a global engineering company with over 37,000 team members worldwide. Our division headquarters in sunny Alachua, FL, is where we design and manufacture world-class rotary drill machines for the global surface mining industry. We offer customer-focused mining solutions centered on our employees’ passion to win, while maintaining a fun and rewarding work environment.

Requirements

• A minimum of 10 years working in a technical role, along with at least 5 years with drilling equipment.
• Bachelor’s degree in mechanical, electrical, or a similar technical degree.
• Proven experience in delivering training and strong customer service.
• Strong electrical, hydraulic, and mechanical skills with a background in control systems.
• Ability to manage multiple projects simultaneously.
• Excellent communication, organization, and time-management skills.
• Solid computer skills with Microsoft Office Suite and other software programs.
• Able to work legally in the US and travel globally.
• Must have a valid passport or be able to attain one, and a driver’s license.

Nice To Haves

• MSHA and First Aid certification preferred.

Responsibilities

• Investigate and diagnose complex field issues and resolve customer product issues.
• Provide timely technical support on Sandvik Rotary Division products, including customer sites internationally and domestically.
• Troubleshoot to resolve mechanical and control system issues, as well as software installations, calibrations, and updates.
• Commissioning support for new product introductions to sales areas.
• Configure software from Sandvik’s front-line tools and launch for the targeted product.
• Host and conduct classroom and field training to frontline teams, Sales Area Product Masters, technicians, and customers on new product drills and technology.
• Review Continuous Product Improvement cases with machine technical issues, concerns, or suggestions from sales areas.
• Collaborate with Technical Support team members, Engineering, Sales, Product Management, and Manufacturing to give accurate technical advice on solutions.
• Investigate and resolve field issues utilizing root cause failure analysis and working closely with the Product Engineering group.
• Review and maintain all Technical Support-related documents.

Benefits

• Comprehensive total compensation package including a competitive benefits package of life, health, dental, and disability insurance.
• Paid time off and paid holidays.
• Employee wellness and recreational discounts.
• Tuition reimbursement.
• Generous 401(k) retirement savings plan.
• Opportunities for professional development and training.
• Career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees