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Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We're also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field-we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc. The Technical Support team works with customers most frequently, and thus, we are looking for candidates with a passion for providing world-class support. Your job will be to understand Filevine's products and to assist with issues, training, documentation, and escalations. We are looking for empathetic, technically skilled problem solvers with a knack for digging to the root of problems and offering solutions. This role will start with email support and then progress towards video call support. The Technical Support team works closely with all parts of the organization to ensure the customer experience is seamless and consistent. This also means we hope after the experience is gained, Technical Support Engineers advance their career with Filevine with eventual opportunities in Quality Assurance, Product Management, Sales Engineering, Data Migrations, Product Solutions, and Customer Success. This is an onsite and in-office position based in Salt Lake City, UT, reporting to the Manager of Customer Support.
