Technical Support Specialist

Advanced Cell Diagnostics • Newark, CA

278d • $63,500 - $104,450

About The Position

By joining Bio-Techne, you'll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.

Responsibilities

• Address customer/internal product inquiries
• Resolve product complaints
• Troubleshoot assay issues
• Handle customer phone calls and online chats in real time
• Provide remote training and one-on-one consultation for new customers

Benefits

• Competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield
• 401k plans
• Employee stock purchase plan (ESPP)
• Health Saving Account (HSA)
• Flexible Spending Account (FSA)
• Dependent Care FSA
• Mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs
• Employee resource groups
• Volunteer paid time off
• Employee events and charity drives
• Accrued leave policy with paid holidays, paid time off, and paid parental leave
• Culture of empowerment and innovation

What This Job Offers

• Job Type: Full-time
• Industry: Computer and Electronic Product Manufacturing