Technical Support Specialist

Oxford Global Resources • Beachwood, OH

396d

About The Position

The Technical Support Specialist role at Oxford Global Resources LLC focuses on maximizing computer system capabilities through technical applications and recommendations. The position involves evaluating system potential, enhancing existing programs, and ensuring software and hardware compatibility. The specialist will also provide user training, maintain system capabilities, and document changes to ensure efficient operations.

Requirements

• Problem Solving
• Presenting Technical Information
• Process Improvement
• Software Maintenance
• Software Testing
• Network Design and Implementation
• Load Balancing and Scalability
• Vendor Relationships
• Software Performance Tuning
• Network Performance Tuning
• Database Performance Tuning

Responsibilities

• Evaluate system potential by testing compatibility of new programs with existing programs.
• Evaluate expansions or enhancements by studying workload and capacity of the computer system.
• Achieve computer system objectives by gathering pertinent data, identifying and evaluating options, and recommending a course of action.
• Confirm program objectives and specifications by testing new programs and comparing them with established standards.
• Improve existing programs by reviewing objectives and specifications, evaluating proposed changes, and making modifications.
• Evaluate vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
• Place software into production by loading software into the computer and entering necessary commands.
• Place hardware into production by establishing connections and entering necessary commands.
• Maximize use of hardware and software by training users and interpreting instructions.
• Maintain system capability by testing computer components.
• Prepare reference for users by writing operating instructions.
• Maintain historical records by documenting hardware and software changes and revisions.
• Maintain client confidence and protect operations by keeping information confidential.
• Maintain professional and technical knowledge by attending educational workshops and reviewing professional publications.
• Contribute to team effort by accomplishing related results as needed.

Benefits

• Supplemental medical benefits (not major medical)
• Dental insurance
• Vision insurance
• Life insurance
• Disability benefit plans
• 401(k) Retirement Savings Plan
• Paid holidays based on eligibility
• Paid sick leave as required by applicable jurisdiction

What This Job Offers

• Job Type: Full-time
• Industry: Administrative and Support Services
• Education Level: No Education Listed