Technical Support Specialist

HCL Technologies

286d • $72,500 - $76,125

About The Position

The Technical Support Specialist will be responsible for troubleshooting and resolving critical and complex tickets related to the 3DExperience platform. This role requires strong communication skills and the ability to create root cause analyses for critical issues. The specialist will also implement preventive measures to reduce future defects and provide technical assistance to team members in resolving customer issues. Continuous improvement activities will be a key focus to enhance the team's performance.

Requirements

• B-Tech degree.
• Minimum of 11 years of experience in technical support.

Nice To Haves

• Experience with PLM-Enovia.
• Experience with 3DEXPERIENCE-3DSpace.

Responsibilities

• To troubleshoot and resolve critical and complex tickets.
• To create the root cause analysis for critical issues/faults (hands on working).
• To implement any necessary preventive measures to reduce future defects.
• To provide technical assistance to the team members in resolving customer issues.
• To execute continuous improvement activities and to improve the team’s performance.

What This Job Offers

• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree