Technical Support Specialist - Residential
About The Position
In 1994, three visionaries turned a Bulletin Board Service with six modems and a 56k connection to the internet into a regional broadband powerhouse. Becoming a premier internet provider in the Rocky Mountain Region didn't come easy. It takes being as tough as the terrain. With a focus on rural service, Visionary has found a niche untapped by larger service organizations. In fact, this focus often means Visionary offers the service with the customer in mind and financial benefit as a distant second. Visionary Broadband seeks a qualified individual to fulfill the role of Technical Support Specialist - Residential. This full-time position will join the team at Visionary Broadband, a division of Visionary Communications, Inc., one of the top service providers in the Rocky Mountain region. Job Summary: Our rapidly growing retail business is looking for an accomplished, up-beat and friendly individual to join our team as a Technical Support Agent. The successful candidate for this role will have a strong command of the company’s network and customer database and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers. We need an enthusiastic individual who can listen to customer issues and then offer a unique and innovative solution to each problem.
Requirements
- Understanding of computers from Windows to Mac. As well as internet-based applications such as email apps and Browsers.
- Basic understanding of networking and networking equipment.
- Showing attention to detail and documentation.
- Customer service skills, and working with customers over the phone as well as in person.
- Patience and a willingness to learn, this is a must.
- Ability to work in multiple systems at the same time
Benefits
- Comprehensive benefits package (available the 1st of the month after 30 days of employment) including 2 medical plan choices, dental, vision and HAS (with high-deductible medical plan)
- 401k with a dollar for dollar match up to 6%
- Voluntary short and long-term disability, life insurance and accidental death & dismemberment
- Paid Time Off, Paid Holidays, Bereavement Pay and Paid Parental Leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
