Technical Support Specialist - Remote

Hologic Careers • San Diego, CA

93d • $53,600 - $83,700

About The Position

All around the world people are looking for an answer, a test result, or a procedure that will offer them clarity and a path to a healthier life. By working with Diagnostic products that make a difference globally, your impact can be greater than you have ever imagined. Hologic offers a space for employees to own their passion and feel a sense of purpose each and every day. Our award-winning Technical Support team plays a big role in that mission. They provide phone and email support to both internal and external customers, troubleshooting issues with Hologic’s cytology and molecular products. This individual has an ability for troubleshooting issues beyond 'computer stuff.' In this role, you will be troubleshooting our diagnostics instruments (cytology and molecular), reagents, and operator issues. You will be offering technical support to internal customers (R&D, Field Service, Quality, Marketing, etc.) and external customers (Lab technicians, hospitals, etc.) via phone and email. We provide support 24/7, you may be on-call and serve as back-up for technical and application support as needed, including some holidays.

Requirements

• Bachelor’s degree in biology, Cytotechnology, Medical Laboratory Science, or related field (required).
• ASCP Cytotechnologist (CT), Medical Technologist (MT) or Clinical Laboratory Scientist (CLS) certification or equivalent (desired).
• Experience as a Cytology Prep Technician (desired).
• Experience with cytology, RT PCR, molecular, or virology (desired).
• Ability to troubleshoot Laboratory Information Systems interfaces and/or network computers (desired).
• Bilingual (French and English) is a plus.

Responsibilities

• Provide customers with service and product troubleshooting for cytology and molecular products, including instruments, reagents, and software, via phone and email.
• Document calls in the CRM system and escalate issues that require further investigation.
• Authorize return of customer product for investigation.
• Determine replacement of product as warranted.

Benefits

• Annualized base salary range of $53,600 to $83,700.
• Bonus eligible compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees