Technical Support Specialist of Digital Radiography

Umg/Del Medical • Bloomingdale, IL

391d • $61,012 - $64,544

About The Position

The Technical Support Specialist of Digital Radiography at Del Medical is responsible for providing exceptional technical support and troubleshooting for advanced digital radiography systems. This role involves ensuring the performance and longevity of the equipment, conducting training sessions for customers, and collaborating with various teams to enhance product offerings. The specialist will play a crucial role in maximizing customer satisfaction and minimizing equipment downtime.

Requirements

• Bachelor's degree in Electronics, Biomedical Engineering, Radiologic Technology, or a related field (or equivalent experience).
• 3+ years of experience in technical support or field service roles, particularly in the medical imaging or radiography industry.
• Hands-on experience with digital radiography systems or similar imaging technologies.
• Knowledge of networking, system integration, and imaging software.
• Excellent communication skills and the ability to explain complex technical concepts to non-technical users.
• Ability to travel to customer sites as required (including occasional overnight trips).
• Strong diagnostic and troubleshooting abilities.
• Proficiency in system installations, upgrades, and maintenance.
• Outstanding customer service and relationship management skills.
• Ability to manage multiple tasks and prioritize effectively.
• Experience working with cross-functional teams to solve problems and drive improvements.

Responsibilities

• Provide exceptional technical support to customers via phone, email, and on-site visits.
• Troubleshoot and resolve complex issues related to hardware, software, and network configurations.
• Lead the installation, configuration, and setup of digital radiography systems.
• Conduct training sessions to ensure customers are equipped to use and maintain their systems effectively.
• Perform routine system maintenance and updates to keep equipment running smoothly.
• Collaborate with engineering, sales, and field service teams to improve products and services.
• Ensure compliance with safety regulations and industry standards.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Employee assistance program
• Vision insurance
• Life insurance
• Referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree