Honeywell International-posted 3 months ago
Full-time
Hybrid • Fort Mill, SC
Machinery Manufacturing

As a Technical Support Specialist at Honeywell, you will play a key role in delivering outstanding technical assistance and expertise to our customers within the Industrial Automation/Mobile Device Management sectors. You will be responsible for diagnosing and resolving complex technical issues, guiding users through effective solutions, and ensuring optimal system performance. Serving as the primary point of contact for both external and internal customers, you will provide knowledgeable support, answer inquiries about product features and capabilities, and help drive customer satisfaction through timely and effective problem-solving. You will report directly to our Technical Support Manager and you'll work out of our Fort Mill, SC location on a Hybrid work schedule. Note: For the first 90 days, New Hires must be prepared to work 100% onsite M-F.

  • Remote diagnostics, troubleshooting, analysis and resolution of support issues.
  • Follow established processes and procedures to provide support to customers via all contracted channels (phone, email, chat &/or fax).
  • Work effectively with other management and customers to quickly address problems as they arise.
  • Properly log all information into the problem management system.
  • Escalate issues to the appropriate contacts in a timely manner and ensure end users are aware of changes to original expectations in accordance with procedural guidelines.
  • Maintain a high degree of technical knowledge relating to assigned customers products.
  • Contribute authoring, reviews, and updates of knowledge relating to assigned customer or product.
  • Contribute to ongoing Quality Improvement initiatives.
  • Represents Company in a professional and business-like manner and communicate effectively with customers and other team members.
  • 1+ year experience supporting mobile devices on major platforms including but not limited to iOS, Android and Microsoft OS.
  • Experience working in a customer-facing inbound/outbound call center technical support/help desk environment.
  • High School Diploma or GED
  • Bachelor's degree in a related field or in process of obtaining one.
  • Strong analytical and problem-solving skills.
  • Ability to work collaboratively in a team environment and manage multiple priorities.
  • Employer-subsidized Medical, Dental, Vision, and Life Insurance
  • Short-Term and Long-Term Disability
  • 401(k) match
  • Flexible Spending Accounts
  • Health Savings Accounts
  • EAP
  • Educational Assistance
  • Parental Leave
  • Paid Time Off (for vacation, personal business, sick time, and parental leave)
  • 12 Paid Holidays
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