Vanderbilt Univ Medical Center-posted about 1 year ago
Full-time • Entry Level
Nashville, TN

The Technical Support Specialist at Vanderbilt University Medical Center provides essential remote and onsite technical support to customers, focusing on the maintenance and support of electronic technologies, networks, media services, and software applications. This role involves troubleshooting standard problems, ensuring timely resolution, and maintaining documentation and inventory. The position is integral to enhancing the overall efficiency of the IT department and supporting the diverse needs of the Medical Center's staff and operations.

  • Provide desktop support and other support functions in support of customers.
  • Perform various administrative duties including documentation and inventory management.
  • Assist customers and elevate issues when necessary.
  • Troubleshoot standard problems in support of end users and ensure timely resolution.
  • Associate's degree in a relevant field.
  • 2 years of relevant work experience.
  • Fundamental proficiency in problem management and incident tracking.
  • Basic knowledge of hardware, software, and connectivity issues.
  • Experience with help desk support tools and knowledge base systems.
  • Ability to communicate technical information clearly to non-technical users.
  • Professional growth opportunities
  • Comprehensive health insurance
  • Inclusive work environment
  • Employee appreciation programs
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