Technical Support Specialist III - IT - Full Time ONSITE

SolutionHealth•Manchester, NH

1d•Onsite

About The Position

The Technical Support Specialist III provides Tier III support for SolutionHealth. The position is responsible for assessing new and existing applications, development of new workflows and the ability to interface with the helpdesk, desktop, configuration, network, server and storage teams at a high functional level. The specialist will be required to provide advanced level application and hardware support.

Requirements

An Associate’s Degree or equivalent in Information Systems or related field required.
COMP TIA A+ certification or equivalent required.
A minimum of 3-5 years’ experience supporting PCs in a networked environment required.

Nice To Haves

A Bachelor’s Degree or equivalent in Information Systems or related field preferred.
5+ years’ experience preferably in a healthcare setting preferred.

Responsibilities

Provide IT support for the SolutionHealth end user environment
Provides resolution for escalated tickets from the helpdesk and technical support teams
Creates and maintains the knowledge base for the technical support team
Analyzes and resolved complex technical problems that arise with application and hardware used by the SolutionHealth end user community
Triages more complex technical issues and engages the appropriate support group
Works directly with vendors and contractors to ensure repairs or problems are resolved in a timely manner
Assists in the administration of the Active Directory environment
Adheres to Service Level Agreements set by SH management and clinical and fiscal teams
And more.

Benefits

Health, dental, prescription, and vision coverage for full-time & part-time employees
Short-term disability, long-term disability, and life insurance coverage
Competitive pay
Tuition Reimbursement
403(b) Retirement Savings Plan
And more!

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