Technical Support Specialist III

State of Utah

397d • $60,320 - $69,118

About The Position

The Technical Support Specialist III position at the State of Utah involves providing advanced desktop support to state agencies, focusing on troubleshooting and resolving issues with both PC and Apple products. The role requires a high level of expertise in desktop hardware, applications, and advanced troubleshooting, with responsibilities including setting up and supporting Mac and Windows operating systems. The position offers a dynamic work environment and the opportunity to make a significant impact on IT services for Utah citizens.

Requirements

• At least 4 years experience providing desktop support for a company or business.
• Extensive knowledge of supporting and troubleshooting PC and Apple products.
• Experience with central administration, support, and maintenance of mobile device operating systems (iOS, Android).
• Experience in wrapping apps in Microsoft Intune Company Portal is preferred.
• Experience with centralized administration of Mac and Windows operating systems.
• Experience with System Center Configuration Manager administration and ENGL imaging.
• Active Directory administration experience.
• Mobile Device Management experience.
• Experience with TCP/IP Networking including troubleshooting.
• Knowledge of laptop and desktop hardware for Mac and PC computers.

Nice To Haves

• Proven ability to quickly learn and implement unfamiliar technologies.
• Self-starter who stays on task and works hard to deploy devices within two to three days.
• Highly organized with the ability to complete projects on time with little supervision.

Responsibilities

• Troubleshoot issues with PCs and Windows 10 & 11 operating systems.
• Troubleshoot issues with all Apple products.
• Plan, organize, and prioritize time and workload to meet deadlines with diverse user needs.
• Communicate information and ideas clearly in writing and understand written information.
• Participate in developing standards and guidelines for Desktop Support.
• Provide instructions and guidance on best practices to team members.
• Install, troubleshoot, and optimize workstations within standards.
• Provide excellent customer support to assigned agencies.
• Document resolutions thoroughly when resolving tickets.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• Paid time off
• Life insurance
• Retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: No Education Listed