Technical Support Specialist II
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About The Position
Grand Canyon Education, formerly part of Grand Canyon University, became its own entity in July 2018 after the Higher Learning Commission approved GCU’s application to become a nonprofit institution. GCE will work in close partnership with GCU. Moreover, many positions with GCE are located on GCU’s main campus. Grand Canyon Education is seeking a Level-Two Technical Support Specialist. This position provides telephone, e-mail, live chat and social media support to GCU faculty as well as handling escalated customer situations. This role must possess solid understanding of advanced troubleshooting skills, problem identification and analysis, ability to eliminate variables and develop effective problem resolution. Team members are required to achieve performance targets as outlined in the department’s operating guidelines.
