Technical Support Specialist II

The Jackson Laboratory•New York, NY

1d•$30 - $35•Onsite

About The Position

We’re looking for a Technical Specialist II to join our IT team and deliver advanced technical support, system administration, and endpoint management across diverse computing environments. In this role, you’ll collaborate with cross-functional teams to optimize systems, integrate modern technologies, and enhance end-user experiences while serving as a technical liaison for complex issues. This position is onsite in New York City, NY, five days per week.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
2–4 years of professional IT support experience in business, academic, or research environments.
Strong proficiency in Windows, macOS, and Ubuntu/Linux, including installation, configuration, and maintenance.
Broad technical knowledge across infrastructure, networking, endpoint security, and mobile device management.
Skilled in Active Directory, Azure AD, Intune, and cloud-based technologies.
Solid understanding of TCP/IP networking and LAN troubleshooting.
Familiarity with ITIL principles and ability to apply them in service delivery.
Excellent organizational, multitasking, and communication skills.
Familiarity with AV systems, conferencing technologies, and VoIP solutions.
Ability to lift up to 50 lbs occasionally.

Nice To Haves

Exposure to lab or research environments and strong study acumen preferred.
Commitment to continuous learning and staying current with emerging technologies.

Responsibilities

Provide advanced troubleshooting and diagnostics for Mac, Windows, and Ubuntu/Linux systems, addressing hardware and software issues.
Administer Active Directory, Azure AD, Intune, and cloud-based endpoint management tools to maintain secure and efficient operations.
Manage Level 1 and 2 Service Desk support, including ticket queues and onsite walk-up requests.
Create and update knowledgebase articles to support IT staff and end users.
Oversee administrator access for services such as AppleCare, GSX, cloud storage, remote access tools (TeamViewer, AnyDesk, BeyondTrust, Zoho, RDP), Azure, D365, and GlobalProtect.
Collaborate with networking teams for port activations, router troubleshooting, and physical network resets.
Act as an extension of IT security by performing security triage, virus scans, data storage and disposal, and compliance enforcement on endpoint devices.
Support AV systems, conferencing technologies, and VoIP solutions as needed.
Participate in IT and research initiatives, offering technical insight during planning and deployment phases.
Engage with vendors and research staff as a technical liaison for advanced issues.
Perform other IT-related duties as assigned within scope.