Technical Support Specialist II - IT Services - Full Time

SolutionHealth-posted 3 days ago
Full-time • Mid Level
Manchester, NH
5,001-10,000 employees
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The Technical Support Specialist II provides Tier II desktop support for SolutionHealth. The position is responsible for the deployment, on-going maintenance and management of all desktops, laptops, printers, and mobile devices owned by the organization for staff use. In addition, the specialist will be required to provide application support for core desktop applications used within the organization.

  • Utilize a variety of tools and applications to diagnose and resolve various complex technical and application issues, in-person and remotely.
  • Responds to support requests via telephone, email and in-person via the ticketing system.
  • Analyzes and resolves mildly complex technical problems that arise with application and hardware used by the SolutionHealth user community.
  • Triages and escalates more complex technical issues to Tier III or Tier IV support teams.
  • Installs new desktops, laptops, printers and peripheral devices daily for the SolutionHealth end user community.
  • Maintains accurate inventory of IT assets and equipment for the organization.
  • Hours vary based on Health System needs and can include nights and/or weekends.
  • Requires occasional local travel and is part of a rotating 7X24 on-call schedule and may require off hours work.
  • An Associate’s Degree or equivalent in Information Systems or related field required.
  • A minimum of 3-5 years’ experience supporting PCs in a networked environment required.
  • A Bachelor’s Degree or equivalent in Information Systems or related field preferred.
  • COMP TIA A+ certification or equivalent required
  • Industry certifications (Network+, MCP, MCSA, MCSE, etc.) preferred.
  • 5+ years’ experience preferably in a healthcare setting preferred.
  • Health, dental, prescription, and vision coverage for full-time & part-time employees
  • Short-term disability, long-term disability, and life insurance coverage
  • Competitive pay
  • Tuition Reimbursement
  • 403(b) Retirement Savings Plan
  • And more !
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