Technical Support Specialist II

COMPEX LEGAL SERVICES, INC. • Torrance, CA

1d

About The Position

Are you a tech-savvy problem-solver with a passion for helping others? At Compex Legal Services, we’re looking for a Technical Support Specialist to be a key player in ensuring the smooth operation of our systems and providing exceptional support to our team. Whether you’re troubleshooting remotely or working directly with our staff in person, your role will be critical in keeping our tech running smoothly and delivering outstanding service.

Requirements

• High school diploma or equivalent (technical certifications a plus!).
• At least 2 years of experience in technical support or troubleshooting, with proficiency in hardware/software issues and a strong understanding of operating systems and software applications.
• Strong problem-solving and communication skills (both verbal and written).
• A patient, approachable demeanor with a knack for breaking down technical jargon into clear, step-by-step instructions.
• Ability to work independently and collaborate with the team when necessary.
• Experience with technical support tools and software.

Nice To Haves

• Previous experience with JIRA and Confluence.
• Associate’s degree or higher in a related field.
• Certifications in technical support or related areas.

Responsibilities

• Provide top-notch support: Assist staff with system configuration and troubleshooting, both remotely and in-person. Your expertise will keep everything running without a hitch.
• Collaborate with the IT team: Work closely with our IT team to tackle complex technical issues and escalate when needed, ensuring quick resolutions.
• Maintain accurate records: Document customer interactions and technical issues to help streamline support processes.
• Stay on the cutting edge: Keep up-to-date with the latest tech trends, system updates, and software developments to offer the best solutions.

Benefits

• Dynamic Environment: Work in a fast-paced, tech-driven environment where every day presents new challenges and opportunities for growth.
• Team-Oriented Culture: Be part of a collaborative team that values communication, feedback, and mutual support.
• Exciting Career Growth: Get hands-on experience with cutting-edge technologies and the chance to learn from a talented group of professionals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees