Technical Support Specialist II - Full Time
About The Position
This person will support ITS users for Lynn Community Health Center. The network supports almost 800 onsite and remote users, including a range of clinical and administrative positions. This person will be the first point of contact for LCHC users looking for technical support. They will troubleshoot and diagnose user issues and guide them to the appropriate solutions. Information Technology Services (ITS): The Information Technology Services (ITS) team provides the technological backbone for Lynn Community Health Center, with a focus on maintaining and enhancing the organization's ITS infrastructure, ensuring smooth operations, and delivering reliable support.
Responsibilities
- ANSWER INCOMING PHONE CALLS AND REQUESTS FROM USERS AND PROVIDE FIRST-LEVEL TECHNICAL SUPPORT.
- ESCALATE COMPLEX ISSUES TO HIGHER-LEVEL SUPPORT AS NECESSARY.
- PROVIDE CLEAR AND CONCISE EXPLANATIONS TO USERS, ENSURING THEIR UNDERSTANDING OF SOLUTIONS.
- DOCUMENTS REQUESTS AND INCIDENTS USING THE TICKETING SYSTEM
- ASSIST IN ONBOARDING NEW EMPLOYEES, ENSURING THEY HAVE THE SKILLS AND KNOWLEDGE TO UTILIZE RELEVANT TECHNICAL TOOLS.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
