Technical Support Specialist II

NATIONAL COMMISSION ON CERTIFICATION OF PHYS•Johns Creek, GA

1d•Onsite

About The Position

As the Technical Support Specialist, you will be responsible for daily administration and technical support of infrastructure services that facilitate day-to-day operation for all end users. National Commission on Certification of Physician Assistants (NCCPA) is the only certifying organization for physician assistants in the United States. Established as a not-for-profit organization in 1974, we are dedicated to assuring the public that board certified PAs meet established standards of clinical knowledge and cognitive skills upon entry into practice and throughout their careers. All U.S. states, the District of Columbia and the U.S. territories have decided to rely on NCCPA certification as one of the criteria for licensure or regulation of PAs. Location: NCCPA is a hybrid work environment with our headquarters located in Johns Creek, Georgia. NCCPA has determined that the telecommuting status of this position is on-site, which means that employees in on-site positions work all of their work hours onsite in the NCCPA headquarters except for occasional telecommuting at the discretion of their manager or occasional work travel. We get to do meaningful work every day, and we enjoy working and having fun together! No wonder we’ve been ranked #5 out of 62 small businesses in the metro Atlanta area by the Atlanta Journal Constitution's 2025 Top Workplaces in the Region.

Requirements

Bachelor’s degree in a technical field or equivalent combination of education, technical training, military, and/or work experience will be considered.
At least three years of professional experience working in Information Technology.
Your highly developed time management skills, systematic approach to organization/planning and keen attention to detail while managing multiple projects.
Your excellent verbal and written communication skills with internal and external customers.
Your interpersonal skills and ability to collaborate with cross-functional teams.
Your ability to multitask and quickly adapt to changing/conflicting priorities as required.
Aptitude for customer service, problem solving, exploring, and learning new technology.

Nice To Haves

Prior IT support or system administration experience.
Familiarity with help desk ticketing systems
Advanced knowledge of Windows Operating Systems.
Knowledge of Mac OS and Linux
Audio/video support experience.

Responsibilities

Provide comprehensive meeting support, including setup, real-time assistance, and event breakdown to ensure a seamless experience.
Deliver help desk support by managing ticket triage, diagnosing issues, troubleshooting, and providing effective solutions for end users in alignment with established procedures
Manage end user hardware/software lifecycle maintenance by utilizing deployment tools to create and maintain system images to ensure efficient and consistent setup across devices, following the hardware rotation schedule, and carrying out prescribed asset management procedures.
Collaborate with vendors, software providers, and third-party consulting services to address hardware and software issues. Administration of new hires, terminations, job transfers, etc. (IT portion), this includes system administration work in Active Directory users and computers, email system, phone system, physical access system, audio/video systems, etc.
Conduct new hire onboard information technology familiarization orientation and end user training on hardware/software.
Work with other team members to implement and maintain technology infrastructure solutions including wired and wireless computing, telephony infrastructure, etc. Install and monitor end point security solutions such as antivirus protection, Network Access Control, full disk encryption, web security, etc.

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