Technical Support Specialist II

Thermo Fisher Scientific • Tewksbury, MA

79d

About The Position

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. The position is a fully remote role in EST time zone.

Requirements

• BS/BA in Biology, Chemistry, Environmental, or related science.
• Minimum of 2 years technical or laboratory experience required.
• Wet chemistry / Water quality preferred.
• Problem solving, good listening skills, organization, time management.
• Excellent oral and written communication.
• Ability to work independently and lead in a team environment.

Responsibilities

• Provide expertise to support end users, channel partners, Customer Service and commercial teams for Thermo Fisher’s Water Analysis business primarily via telephone and email.
• Use education, experience, and comprehensive training to recommend, troubleshoot applications, and solve new problems.
• Handle leads from the web and recommend the most cost effective products & solutions.
• Expand internal and external Knowledgebase solutions library.
• Collect data and share current market and customer trends with Marketing and R&D teams for next generation products and continual improvement.
• Liaise with Quality teams to quickly identify defects, resolve issues, and assist root cause investigations as needed.
• Use Customer Allegiance program to improve support.
• Provide training, develop Application notes on relevant topics, and update Water Analysis product collateral and web content.
• Collaborate with Thermo Fisher colleagues around the world to maintain product quality and promote customer happiness.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees