Technical Support Specialist II (Tu Fr 10:30 19:00 ET, Sa - 8:00 16:30 ET)

Quidel Corporation

217d • $65,000 - $75,000 • Remote

About The Position

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most - home to hospital, lab to clinic. Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

Requirements

• Degree or certification in Medical Laboratory Technology, Medical Technology, Medical Laboratory Science or other relevant degree.
• Minimum 3 years in a healthcare setting.
• Customer focused with excellent communication skills (written and verbal).
• A team player that is self-motivated & interacts appropriately with peers.
• Ability to organize and express ideas, both verbal and written, in individual or group situations.
• Technical and professional knowledge of systems and solutions, MS Office competency.
• Ability to work a variable shift schedule including weekends and holidays.

Nice To Haves

• Bi-Lingual English/Spanish.
• 2 years in a healthcare setting with experience in Clinical Laboratory/Blood Bank.

Responsibilities

• Provide expert technical solutions for assay and instrument related issues using telecommunication, chat or other emerging technologies.
• Lead troubleshooting management on one or multiple types of laboratory instrumentation with defined troubleshooting methodologies.
• Recognize the clinical significance of the tests performed in the laboratory.
• Display a sense of urgency to resolve customer issues.
• Communicate with empathy and respect to customers, peers and business partners.
• Identify root cause to issues reported by customers and provide appropriate solutions.
• Support Continuous Quality Improvement and customer satisfaction goals.
• Explain and present technical information clearly within and outside of the organization.
• Work independently and collaboratively with the Technical Solutions Centers team.
• Comply with all current cGMP and QSR requirements.
• Maintain technical and procedure knowledge.
• Deliver end customers and Technical Solution Center training as required.
• Perform other work-related duties as assigned.

Benefits

• Medical, dental, vision, life, and disability insurance.
• 401(k) plan.
• Employee assistance program.
• Employee Stock Purchase Plan.
• Paid time off (including sick time) and paid Holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree