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The Client seeks Technical Support Specialists II that are highly skilled in installation, configuration, and basic network troubleshooting. Technicians must have real hands-on experience, strong reading skills, speaking skills, and physical working ability. Work requires technicians to climb desks, follow technical SOP, troubleshoot basic operating system issues, and communicate effectively with customers and team. In addition, technicians should have experience with a ticketing system and excel knowledge, I.e., basic formatting and formulas.