Technical Support Specialist I

DIESEL LAPTOPS LLC • SC

71d

About The Position

At Diesel Laptops, we are dedicated to revolutionizing the commercial truck and off-highway vehicle repair industry. Since our inception, we have been committed to providing cutting-edge diagnostic tools, repair information, and world-class training to our clients. Our mission is to empower technicians and repair facilities with the knowledge and tools they need to efficiently diagnose and repair vehicles, ultimately reducing downtime and improving profitability. At Diesel Laptops, we pride ourselves on fostering a collaborative and innovative work environment where every team member is valued and has the opportunity to grow. The IT Tech Support Level 1 Technician is responsible for working with customers affecting quick and permanent solutions when issues or requests are reported by the end user. The ideal candidate should be comfortable working in a fast-paced environment. To ensure success, the IT Tech Support Level 1 Technician should exhibit organizational and strong communication skills with meticulous attention to detail.

Requirements

• High school diploma or equivalent
• Customer service or technical support experience is a plus
• Excellent written and verbal communications skills
• Adaptability and flexibility to changing environment
• Comfortable working in a dynamic, high volume, fast-paced environment
• Ability to read, write, evaluate, and apply information
• Ability to interact professionally and exhibit appropriate social skills
• Ability to maintain confidential information and professional boundaries
• Ability to understand and ensure compliance with policies, procedures, and laws
• Ability to develop and maintain business relationships
• Proficient in MS Office

Responsibilities

• Managing incoming calls and customer service inquiries
• Identifying and assessing customers’ needs to achieve customer satisfaction
• Troubleshooting technical issues as identified
• Creating detailed records regarding reported requests, issues, and solutions
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers
• Adhering to all corporate policies, practices, and controls
• Other Duties as Assigned

Benefits

• Competitive salary and benefits package
• Opportunity to work with a passionate and innovative team
• Career growth and development opportunities
• Collaborative and dynamic work environment

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed
• Number of Employees: 101-250 employees