Under general supervision of the MIS Supervisor/Desktop Administrator, the Technical Support Specialist assists in providing initial troubleshooting and resolution to City of Frisco systems and network users, provides telephone help desk and/or direct assistance and training to assist users in the most effective use of the City's Management Information Systems. The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by incumbent(s) in this position. Incumbent(s) may not be required to perform all duties in this description and incumbent(s) may be required to perform position-related tasks other than those specifically listed in this description.