Technical Support Specialist I, IR Client Services

UT Southwestern Medical Center • Dallas, TX

1d • Onsite

About The Position

The Technical Support Specialist Is primary role is to provide desktop, printer, and peripheral assistance and support to UT Southwestern faculty and staff concerning personal computing hardware and software, computer networking, and/or telecommunications. You will ensure the desktop environment complies with UT Southwestern Information Security requirements. This position is primarily within the clinical environment and is customer-facing. The primary hours are 8 am – 5 pm Monday – Friday, however rotating holiday and inclement weather coverage is required. The candidate must be flexible to work outside of normally assigned shifts as needed. ServiceNow experience desired.

Requirements

• High School Diploma or equivalent
• 2 years related experience.
• Additional coursework in a related field, such as computer science, management information systems, etc. may be considered on a year for year basis in lieu of stated minimum experience.
• If area of employment requires use of a University-owned vehicle, employee will be required to possess a valid Texas Drivers License, pass a Motor Vehicle Records (MVR) check, and complete drivers training (or van training, if applicable), in accordance with UTS Policy 157, appendix B Upon Hire

Nice To Haves

• Associate's Degree in related field or
• Bachelor's Degree in related field.
• ServiceNow experience desired.

Responsibilities

• Supports the full end user computing experience to include computer hardware/software, printers, copiers, scanners, audio visual, mobile devices, etc.
• Diagnose and repair routine end user problems to remediation independently or by escalating to senior technical staff or other teams.
• Performs preventative maintenance of end user devices and associated peripherals.
• Lifecycle management of end user devices to include deployment and decommissioning of assets.
• After hours staff will work the Service Desk role as needed.
• Performs other duties as assigned.

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100%25 coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED