Technical Services Analyst

Solventum • Pensacola, FL

4d • Remote

About The Position

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. The Impact You’ll Make in this Role As a Technical Support Specialist , you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

Requirements

• Do you have high school diploma or Higher and Working knowledge of PC and server hardware, operating systems, MS Office, and general network troubleshooting ?
• Ability to diagnose and resolve basic computer technical issues verbally or via remote support.
• Experience using help desk ticket management tools.
• Flexibility to work a variety of shifts.
• Ability to multi-task and manage multiple issues simultaneously.
• Must be legally authorized to work in country of employment without sponsorship for employment visa status.
• To improve the onboarding experience, you will have an opportunity to meet with your manager and other new employees as part of the Solventum new employee orientation. As a result, new employees hired for this position will be required to travel to a designated company location for on-site onboarding during their initial days of employment. Travel arrangements and related expenses will be coordinated and paid for by the company in accordance with its travel policy. Applies to new hires with a start date of October 1st 2025 or later.

Nice To Haves

• A+/Net+ certification or BS/BA in IT, Computer Science, or relevant field preferred.

Responsibilities

• Taking inbound technical client support calls, emails, and self-service tickets for Solventum HIS Clinical Solutions products.
• Communicating effectively with clients to fully understand issues and set expectations in alignment with Solventum Service Level Objectives.
• Documenting cases in ServiceNow following all support policies and procedures, including time worked.
• Applying sound troubleshooting techniques to resolve client issues and escalating when necessary.
• Creating knowledge base articles and sharing troubleshooting techniques and resources.
• Staying up to date with industry changes, product releases, and known issues.
• Reporting security incidents and adhering to all Solventum data protection and security policies.
• Maintaining tenant access (ServiceNow, On-Premise Server) and ensuring customer satisfaction in support of Solventum’s service objectives (NPS, Voice of the Customer, KLAS).

Benefits

• Solventum offers many programs to help you live your best life – both physically and financially.
• To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
• Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees