The position involves assisting in the development of formal product training infrastructure for both internal and external purposes, focusing on inspection, maintenance, troubleshooting, and operational best practices. The role includes supervising and performing testing and commissioning of equipment to meet internal and customer requirements, as well as coordinating with Service and Engineering teams to resolve operational service issues. Maintaining good interfaces between local service teams and global engineering teams is essential to ensure 24/7/365 coverage for urgent service on operational issues. The position also requires involvement in service reporting, failure analysis, and investigations, along with coordination with engineering and reporting to customer Service Quality Management representatives. Additionally, the role includes assisting in the production and standardization of Technical Manuals, Service Bulletins, and Information Bulletins, while keeping up to date with relevant technology and hardware/software operations within the Product Line. Maintaining customer relationships and gathering product feedback is also a key responsibility.