Technical Support Senior Analyst - Evernorth - Remote

The Cigna Group

2d • Remote

About The Position

Ready to own the automation behind compliant, client‑facing policies and certificates? We’re hiring a Technical Support Senior Analyst to automate and maintain the Document Source Tool (DST) supporting client policies and customer booklets and certificates. You’ll partner with regulatory and product teams to define system requirements—including state and federal compliance and product enhancements—and develop solutions that automate complex manual processes. You’ll work across multiple authoring systems and primarily support a Cigna custom-built platform using Boolean (“if/then/else”) logic trees interfacing with MS Word. You’ll also provide technical and training support to non-Facets Contract Analysts.

Requirements

• High school diploma or GED, required; bachelor’s degree preferred
• Solid understanding of health plan products, benefits, funding types and other healthcare industry concepts and terminology, required
• Technical and navigational proficiency in the Microsoft Office suite (Excel, Outlook, Word) required; PowerPoint and Access preferred
• Excellent attention to detail with strong analytical and problem‑solving skills to support testing, implementation planning, and defect troubleshooting, required
• Strong organizational skills for tracking progress across multiple projects, required
• Demonstrates excellent communication and interpersonal skills, required
• Ability to work effectively in a fast‑paced, complex environment while delivering high‑quality results and meeting project deliverables, required
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload

Nice To Haves

• Knowledge of contract production using the DST System (Document Source Tool), highly preferred
• Specific proficiency in MS Word, with emphasis on styles and formatting, preferred
• Working knowledge of Basic Logical Coding Concepts, preferred

Responsibilities

• Ensure all content is accurate and compliant with product and regulatory requirements
• Review state and federal legislation, product enhancements, and miscellaneous text from the State Filing team and enter updates into the DST system
• Automate, code, and test language updates for the non‑Facets DST system, including impact analysis and ePro‑to‑DST variable mapping
• Perform user acceptance and system acceptance testing to support scheduled monthly system releases
• Contribute to operational and efficiency initiatives, including coding and testing
• Support Contract Analysts with technical and training advice related to the DST System

Benefits

• Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED