Houston Onsite Technical Support & Sales Representative

Asurion

13d•$20 - $32•Onsite

About The Position

This position requires newly hired Technical Support and Sales Representatives to work in our office located at 10720 W Sam Houston Pkwy N, Houston, TX 77064 Technical Support & Sales Representative Location: Houston, Texas Pay Rate: $20.00 /hour base pay Schedule: 5 days/week (average) Full Time Make money moves with Asurion! $20/hr base pay (guaranteed) Pay Per Experience (PPX) Model – incentive pay based on positive customer outcomes. Top experts make up to $32+/hr! You will move to the PPX Model once your training has been completed (4-6 weeks average time to train) The only thing we’re more passionate about is our people. At Asurion, we value team success and create a rewarding and collaborative work environment where each employee can maximize their talents and contributions. We take care of you (benefits/perks): Base pay is guaranteed and paid biweekly. Earned pay can now be accessed early! Based on your sales performance, you'll get extra money We offer 3-4 weeks of paid training where your success is our top priority! We provide hands-on training in serving customers, solving tech problems, and refining top-notch selling skills. Generous medical, dental and vision benefits program after 30 days of employment 401K with 100% match up to 3% and 50% on the next 2% after 1 year of employment Additional health benefits such as heart health, diabetes management and healthcare advocacy for personalized support Employee discount program on everyday products and services like home/auto insurance, pet insurance, theater tickets, transportation, gym/fitness studios, theme park attractions, and everyday necessities Visit Asurion Benefits Central: https://www.abcinfoshare.online/ to explore our perks, including Part-Time and Full-time medical, dental and vision benefits! As a Technical Support & Sales Representative, here’s what you can expect to do: Evaluate and troubleshoot with customer concerns Identify technical issues, deploy solutions with efficient, clear, courteous, and accurate communication Utilize call center technology to solution, input, track, and report customer issues Meet goals and grow from feedback and coaching 3-4 weeks of in class training, additional 2-4 weeks of floor training directly paired with peers Sell Asurion smart home and other products on every call Directly connected to PPX incentives Spending 4-8 hours daily working at a computer in a call center environment (high noise levels, using headset 90% of the time) When needed, escalate calls appropriately Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer’s needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values. At Asurion, every one of us is a leader, from individual contributors to the senior team. We utilize our 5 Leadership Principles to help align and guide us in our everyday interactions. • Put Customers First • Play A Team Sport • Take Ownership • Collaborate and Then Commit • Reach Full Potential Asurion helps more than 300 million people around the world unlock their technology’s untapped potential. We create innovative technology solutions that help keep consumers connected, from comprehensive protection to smart tech help that redefines expertise. Partnering with leading wireless carriers, retailers and pay-tv providers, Asurion’s 17,000 employees deliver a seamless, award-winning customer experience, anticipating their needs and providing tailored services reachable within one touch. Use this site to view the status of applications you’ve submitted and to take action on important tasks related to those applications. Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help nearly 300 million customers worldwide. The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself. Here’s how we practice the Asurion Way: Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen. One Team We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints. Divine Discontent We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services. Act with Integrity We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking. Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.

Requirements

Minimum education: Highschool Diploma (or equivalent)
Strong knowledge of software troubleshooting techniques
Ability to achieve sales and customer experience goals and objectives oThis is a sales role, team members in this role have sales activity goals that must be met to be successful
Competence to retain knowledge and solve customer concerns through memorization of product offerings and customer information
Strong attention to detail while multitasking with speed and accuracy
Excellent phone etiquette and communication skills
Flexibility to adapt to the needs of the customer, the business, and your team
Display commitment through a reliable track record of attendance and performance
Computer literacy and ability to type 25-35 words per minute and learn call center software
A passing hiring assessment (soft skill scenario modeling and product knowledge)
Existing knowledge of multiple hardware platforms and operating systems, or willingness to learn Including but not limited to Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment and applications
Please note that this is not a remote position. The Technical Support Representative will be required to work on-site at our location.

Responsibilities

Evaluate and troubleshoot with customer concerns
Identify technical issues, deploy solutions with efficient, clear, courteous, and accurate communication
Utilize call center technology to solution, input, track, and report customer issues
Meet goals and grow from feedback and coaching
Sell Asurion smart home and other products on every call
When needed, escalate calls appropriately
Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer’s needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.

Benefits

Base pay is guaranteed and paid biweekly.
Earned pay can now be accessed early!
Based on your sales performance, you'll get extra money
We offer 3-4 weeks of paid training where your success is our top priority!
We provide hands-on training in serving customers, solving tech problems, and refining top-notch selling skills.
Generous medical, dental and vision benefits program after 30 days of employment
401K with 100% match up to 3% and 50% on the next 2% after 1 year of employment
Additional health benefits such as heart health, diabetes management and healthcare advocacy for personalized support
Employee discount program on everyday products and services like home/auto insurance, pet insurance, theater tickets, transportation, gym/fitness studios, theme park attractions, and everyday necessities

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