Technical Support Representative

Auto-Chlor System•Memphis, TN

37d•$28 - $30•Onsite

About The Position

This role is responsible for providing telephone and virtual conferencing support to Auto-Chlor field personnel to troubleshoot equipment and chemical issues related to Auto-Chlor System products. This individual also assists in developing technical and troubleshooting training materials for use in the Company's LMS system.

Requirements

Proven experience in technical support or field service troubleshooting
Strong telephone communication and diagnostic skills
Ability to guide non-technical users through complex troubleshooting steps
Familiarity with mechanical, electrical, or chemical systems used in Auto-Chlor equipment
Experience contributing to training material and documentation development
Proficiency with MS Office and virtual conferencing tools
Excellent organizational and communication abilities

Responsibilities

Provide technical support to field staff via telephone and video conferencing
Troubleshoot equipment performance issues with Auto-Chlor dish machines and related products
Assist field personnel in resolving chemical dispensing, dosing, and application issues
Document recurring issues and escalate complex cases as needed
Collaborate with engineering and manufacturing teams to resolve field-reported technical problems
Develop troubleshooting guides, reference sheets, and technical support documentation
Assist in creating LMS training content focused on troubleshooting and technical knowledge
Support new product implementations by providing frontline technical expertise
Provide maintenance and development of parts manuals
Assist branch staff with requests for parts support and part numbers for ordering