Technical Support Representative

Fujifilm • Bothell, WA

11d • $28

About The Position

Responsible for providing service and technical support to our customers regarding technical issues or general inquires related to Sonosite ultrasound equipment. At FUJIFILM Sonosite, we reinvent how healthcare is delivered with point-of-care ultrasound technology. As the leader in bedside ultrasound systems, our innovations save lives—from premature babies in NICUs to trauma patients in emergency rooms. We’re looking for purpose-driven team members ready to build technology that impacts real-world scenarios, including natural disasters and even war zones. By joining FUJIFILM Sonosite, you’ll be part of a team that thrives on collaboration, out-of-the-box thinking, and a passion for life-saving innovations. Let’s make a difference together. Our headquarters in Bothell, Washington, blends riverside charm with urban amenities, quality schools, and an ever-evolving downtown—all part of the vibrant Seattle metro area. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Requirements

• Minimum two (2) years of experience in a Customer Support or Technical Services role.
• High School Diploma OR General Education Development (GED) required.
• Good knowledge of Microsoft office suites
• Excellent problem solving and strong analytical skills
• Excellent technical, organizational & client relation skills
• Ability to multi-task with minimal supervision
• Ability to work both independently and in team environment
• Excellent customer service skills - includes both verbal and written skills
• Able to lift 25lbs

Nice To Haves

• Background in medical devices or general healthcare related support fields is beneficial but not required.
• Associate’s degree or Certification providing proven knowledge of networking, computing, and hardware-software components preferred

Responsibilities

• Receive and respond to incoming e-mails and telephone calls
• Provide friendly, highly professional, customer focused technical support
• Identify, troubleshoot, and resolve customer service-related inquiries
• Provide technical solutions to customer equipment issues and maintain high customer satisfaction expectations.
• Field questions relating to the installation and operation of systems and accessories.
• Coordinate the replacement, return and repair of customer owned equipment.
• Ensures service reported incidents are properly documented to support continuous improvement of product quality and customer feedback opportunities.
• Troubleshoot and isolate hardware/software faults and provide root cause analysis of failures as required
• Work cross-functionally to provide feedback to product development and engineering groups on product serviceability issues.
• Able to multi-task in a fast-paced support environment

Benefits

• Insurance: Medical, Dental & Vision
• Life & Company paid Disability
• Retirement Plan (401k): 4% automatic Company contribution
• Fujifilm matches 50 cents for every dollar you contribute, up to 6% of your salary
• Paid Time Off: You can accrue up to 120 hours of PTO in your first year of employment
• PTO increases based on years of service
• Employee Choice Holidays: 32 hours additional paid time off, based on date of hire in the calendar year
• Paid Holidays: Eight (8) paid holidays per year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees