Technical Support Representative

HomePro•Carrollton, TX

17h

About The Position

Join HomePro, a leading provider in home automation and security services with a strong presence in Texas. We are dedicated to delivering top-notch customer experience and innovative solutions in home entertainment and technology. As part of our expansion, we are looking for a passionate Technical Support Agent to join our dynamic team.

Requirements

Strong problem-solving skills and technical acumen.
Excellent verbal and written communication skills.
Previous experience in a technical support role is a plus.
Knowledge of home automation systems and technology preferred.
Ability to work effectively within a team as well as independently.
Customer-focused with a passion for delivering quality service.
High school diploma or GED required; additional technical certifications are advantageous.
Minimum of 1-year experience in a similar support role is preferred.
Familiarity with CRM software and ticketing systems is beneficial.

Nice To Haves

Previous experience in a technical support role
Knowledge of home automation systems and technology
additional technical certifications
Familiarity with CRM software and ticketing systems

Responsibilities

Provide exceptional technical support by diagnosing and resolving customer issues related to home automation systems.
Respond to customer inquiries via phone, and email in a timely and courteous manner.
Maintain accurate records of customer interactions and technical issues in our database.
Collaborate with internal teams to identify solutions and escalate complex issues when necessary.
Stay current with new products and technologies to better assist customers.
Conduct remote troubleshooting and follow up to ensure resolution of issues.
Participate in training and development programs to enhance technical knowledge.