Technical Support Representative

Sonic Internet + Phone•Hayward, CA

4h•$20•Remote

About The Position

Technical Support Representatives will provide customer support and technical issue resolution via phone, email and other electronic mediums. This team will consistently deliver knowledge and superior support through understanding and strong communication with each customer.

Requirements

Ability to think logically and problem solve
Friendly, can do attitude
Eagerness to learn
Strong sense of urgency, self-motivated, and able to handle a fast-paced environment
Effective verbal and written communication skills
An interest in computers and the Internet
Ability to manage competing priorities and keep accurate notes/data entry
Excellent customer service skills, desire to help and make a positive experience for customers

Nice To Haves

Bilingual in Spanish is highly preferred

Responsibilities

Provide customer support and technical issue resolution via phone, email or SMS
Configuration of customer equipment and/or software to connect to the internet
Troubleshoot and resolve customers’ Sonic connectivity, email and/or webhosting related issues
Collaborates with other employees to research and resolve issues
Resolves tickets generated by staff with technical requests/problems to maintain productivity
Provide industry leading customer care to all!