Tech Support
About The Position
ISPN has been a trusted provider of 24/7/365 technical support services for internet, phone, and video providers across the United States and Canada since 1995. We specialize in delivering expert-level support to residential and business customers, helping them navigate connectivity issues, home networking, and troubleshooting technical problems. We are seeking technically proficient, customer-focused professionals with a foundational understanding of internet connectivity, home networking, and troubleshooting network-related issues. This includes diagnosing and resolving problems with modems, routers, Wi-Fi connectivity, and device configuration. Familiarity with basic IP addressing, DNS settings, and troubleshooting latency or packet loss issues is highly beneficial. If you have experience in IT support, troubleshooting home or small business networks, or providing technical assistance for internet service providers, we encourage you to apply. Employees will perform all training and job duties remotely (Must reside in IA, KS or MO) ISPN is an equal opportunity employer deeply committed to diversity, equity, and inclusion. We celebrate the diverse background and perspectives of all our employees and are dedicated to fostering a welcoming and respectful environment. We encourage applicants from all walks of life to join our team, as we believe that a variety of experiences and viewpoints drives innovation and success. At ISPN, inclusivity is not just a policy, but a key part of our identity and how we operate.
Requirements
- Reliable high-speed internet (minimum 10 Mbps down / 5 Mbps up)
- A dedicated PC or Mac (desktop or laptop) with an available Ethernet connection
- Webcam and audio capabilities for training and team participation via Zoom
- Residency in Kansas, Missouri, or Iowa (applications from other states will not be considered)
- Full-time availability (40 hours per week)
- Up-to-date mobile device
- 6 months to 1 year of IT support experience OR IT-related education (required)
Nice To Haves
- 1+ year of customer service experience (preferred)
- Familiarity with networking concepts such as TCP/IP, basic IP addressing, DNS settings, and troubleshooting connectivity issues (preferred)
Benefits
- Positions start at $17.00 per hour with an increase to $18.00 per hour at six months
- Monthly Performance Bonuses available for outstanding merit
- Annual Performance Bonuses based on Individual and Company Performance
- Education Reimbursement for approved IT-related classes and certifications
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
