Technical Support Representative

Brady Corporation

2d

About The Position

We are seeking an intermediate-level Customer Technical Support Representative
with experience supporting customers using Brady’s printing and scanning
hardware & software products. This is not an IT help desk role – you will be
supporting external customers. In this role, you will provide advanced product
support for barcode scanners, ID card printers, and badging software. This
position focuses on product performance, field issue resolution, device
connectivity, and system integration. It is best suited for someone who
understands how to work directly with customers, distributors, and field
technicians to resolve technical issues related to our product line.

Responsibilities

• Provide timely phone/ email based customer technical support for Brady company products, including printers, scanners, and software.
• Address customer inquiries through phone, email, and case management systems.
• Diagnose and troubleshoot hardware, firmware, software, and connectivity issues.
• Support system integrations and configurations, performing remote diagnostics as needed.
• Research and adapt procedures or develop new solutions for technical problems, engaging engineering teams when necessary.
• Manage case lifecycle from intake to resolution, ensuring accurate documentation and follow-up.
• Maintain customer records and track trends within the CRM platform.
• Stay updated on technological developments and product changes to enhance service delivery.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed