Technical Support Representative

Beaconmedaes • Rock Hill, SC

89d

About The Position

BeaconMedaes is seeking a skilled Technical Support Representative to provide first-class support for Medical Gas and Laboratory equipment. This is a full-time, onsite position based in Rock Hill, South Carolina. The role focuses on minimizing phone call waiting times and collaborating with other support team members to ensure multi-layered coverage and maintain low levels of lost calls.

Requirements

• Solid understanding of mechanical and electrical components.
• Experience in compressed air and/or Medical Gas Systems.
• Experience with Atlas Copco Z and GA compressors is recommended.
• Proficiency with computer software applications (Microsoft Office).
• Ability and desire to provide a high level of support to customers (both internal and external).
• 4-year technical or engineering degree or related experience.
• Must be able to work independently and as part of a team.
• Must have a positive attitude and be highly service oriented.
• Must have phone skills and be a productive member of the technical Support Call Team.
• Strong mechanical and electrical skills, with an understanding of mechanical and electrical components and the ability to interpret wiring diagrams and relay logic.
• Must also have excellent organizational, interpersonal and verbal and written communication skills.

Responsibilities

• Provide BeaconMedæs technical support to customers, field sales, field service and internal departmental personnel, regarding Medical Gas products marketed throughout the U.S.
• Review new products and product information from a field/aftermarket perspective to determine service feasibility and required aftermarket resources and/or services.
• Visit customer sites, as and when required, to inspect equipment in special and difficult cases which could not be resolved by BeaconMedæs field operations.
• Evaluate and approve warranties, per warranty policy.
• Approve warranties for both internal and external customers.
• Review BeaconMedæs aftermarket feedback on product performance and operational issues.
• Forward feedback to appropriate departments/authorities/divisions and initiate corrective actions to bring these issues to prompt, satisfactory resolution.
• Liaise with technical support engineers at BeaconMedæs to expedite the timely and appropriate resolution of service issues.
• Perform assigned duties in accordance with BeaconMedæs standards, while always striving to provide timely support for the Customer and field personnel.
• Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.
• Perform other duties as assigned.

Benefits

• Excellent compensation package, including a flexible benefits plan, and 401 (k) retirement plan.
• Health insurance/ Dental insurance/ Vision insurance.
• Paid time off.
• Life & Disability insurance plans.
• Various wellness programs.
• Voluntary benefit programs available including pet insurance, legal plans, identity protection, etc.
• Education assistance after 1 year of employment.
• Opportunities for professional development.
• Collaborative, inclusive, and flexible work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Machinery Manufacturing
• Education Level: Bachelor's degree