Technical Support Representative

Viasat, Inc. • TX

97d • $13 - $21

About The Position

At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team. Our College Station, TX location is growing rapidly and looking for passionate, innovative professionals to join our team and connect the world to more. You’ll work in a collaborative and inclusive environment that values diverse perspectives and continuous learning and provides industry-leading benefits and location amenities with unmatched opportunities for career growth. This contract position comes with development opportunities which may lead to transitioning to a permanent role based on performance.

Requirements

• Great communication skills showing you to be outgoing, friendly, kind and warm in demeanor; a 'people person'.
• General knowledge of personal computer networking.
• Works effectively with other team members to provide exceptional support for both internal and external customers.
• Great analytical, problem-solving, and conceptual skills.
• Excellent time management.
• High School Diploma or GED.
• Excellent written and verbal communication skills.
• Must be willing to work shift schedules found in a 24x7 Call Center environment.
• Must be willing to attend daily training sessions held Monday thru Friday 9am – 6pm for up to (4) weeks.
• Must be able to multi-task.
• Proficient in typing (Min. 35 WPM).
• Must be located in Texas.
• Must be a US Citizen.

Nice To Haves

• Prior experience setting up or managing a wireless network in a home or office environment.

Responsibilities

• Provide support to location staff and end-users who are attempting to use our public Wi-Fi, VoIP or TV services at numerous locations throughout the world ranging from US military bases to hotels and banks.
• Assist end-users troubleshoot connectivity related issues through use of a variety of online diagnostic tools.
• Monitor deployed networks and escalate as needed for dispatch when remote troubleshooting indicates a network issue has developed which impacts multiple end-users.
• Assist end-users with general questions that range from rate plan differences to service availability to potential contract requirements.
• Provide billing and account related support to end-users.
• Document key aspects of each end-user interaction within our Case Management solution.
• Deliver end-user email support along with monitoring voicemail inbox and responding to inquiries.
• Perform other project related tasks as requested by your supervisor.

Benefits

• Comprehensive medical, financial, and/or other benefits focused on holistic health and wellness.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees