Technical Support Representative - InfoLink

Crown Equipment Corporation • OH

83d

About The Position

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

Requirements

• Less than 2 years related experience
• Associate Degree (Business, Communication, IT, Technical, Engineering)
• Occasional travel (0-05%)
• Occasional overnight stays (0-05%)
• Requires employee to drive a personal vehicle to conduct company business <20% per week and/or travel locally between company locations during scheduled workday.

Nice To Haves

• Field experience in customer service.
• Intermediate mechanical and electrical skills.
• Good computer and interpersonal communication skills.
• Self-motivated, willing to travel, and comfortable speaking in front of small groups.
• Bi-lingual language skills (English/Spanish) beneficial.

Responsibilities

• Provide basic hardware/software technical support and assistance to clients via email, phone, and/or other remote methods.
• Address and respond to customer inquiries on current and future company technology, such as InfoLink, Auto Positioning System (APS) and Automated Guided Vehicle (AGV) products and services, including installation, operational functions, troubleshooting, and maintenance.
• Provide customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction.
• Document client interactions, including details of inquiries, complaints, comments, and actions taken.
• Possess a basic understanding of the organization's products and services but escalates more complex inquiries to a Tier 3 support group.
• Assist the delivery of on-going training for end users and the Company's Dealer/Branch support network.
• Provide afterhours support for national accounts as required, as well as on-call weekend support when assigned.

Benefits

• Health/Dental/Vision/Prescription Drug Plan
• Flexible Benefits Plan
• 401K Retirement Savings Plan
• Life and Disability Benefits
• Paid Parental Leave
• Paid Holidays
• Paid Vacation
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees