Technical Support Representative II/III (Flooring Installation)

Shaw Industries-posted 3 days ago
Full-time • Mid Level
Remote • Dalton, GA
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

SEEKING SUPPORT FOR INSTALLATIONS ACROSS THE WESTERN U.S Shaw Industries is looking for a Technical Support Representative III for both our commercial and residential businesses. Position will require a combination of skills including hands-on floor installation experience and strong communication / interpersonal skills. This is a remote opportunity requiring on average 60-80% travel to job sites during the week. Must have a strong desire and abilities for solving problems, installing flooring, floor prep requirements, and business travel. Shaw Industries Group, Inc. is a leader in flooring and other surface solutions designed for residential housing, commercial spaces and outdoor environments. Leveraging strengths in design, innovation and operational excellence, the company takes a people-centered, customer-focused, and growth-minded approach to meet diverse market needs. It creates differentiated customer experiences through its expansive portfolio of brands: Anderson Tuftex , COREtec , Shaw Floors, Patcraft , Philadelphia Commercial, Shaw Contract, Shaw Sports Turf, Shawgrass , Southwest Greens, Watershed Geo and more . Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway, Inc. with more than $6 billion in annual sales and 18,000 associates worldwide.

  • Industry leading expertise in the installation of commercial and residential flooring products in a highly professional manner, and able to engage customers in all applicable end use environments.
  • Knowledgeable in commercial or residential flooring products from both the product characteristics and installation requirements.
  • Ability to support sales reps with projects providing technical support on product, installation, and performance.
  • Support business on job starts.
  • Serve as an inspector for field project situations, ability to analyze and offer solutions to problems; make recommendations for corrective action; and when required, demonstrate the solutions in front of the customer.
  • Preparation of inspection reports, product reviews, and other related documents must be submitted/filed promptly.
  • Where possible, approach all field situations as training opportunities to not only resolve the situation at hand but to leave behind knowledgeable resources capable of resolving future issues.
  • Familiarity with and able to discuss the most advanced installation techniques in detail and defend those opinions both verbally and in writing in potentially difficult situations.
  • Support training efforts, and sales events with customers and sales associates on product and installation methods.
  • Willingness to cross train to obtain product and installation knowledge of all flooring products in support of the total field services effort of Shaw Industries.
  • Train Level 1 & 2 Tech Reps to help maintain industry leading talent on our team.
  • Planning and supervising test installations; assist R & D and corporate quality in development of new products.
  • Where possible identify and recommend local resources capable of assisting the field service effort.
  • Must be able to schedule travel and coordinate appointments with customers, etc.
  • Follow Shaw Travel and Departmental procedures and be a good steward of resources.
  • High School diploma or GED.
  • Must have a minimum of 5 years of Commercial Flooring installation experience.
  • Extensive understanding of commercial and residential resilient installation processes, methods, tools, and techniques.
  • Must have adequate public speaking, teaching, and training skills.
  • Have the ability to interact with a broad range of audiences, both verbally and written, to include customers, installers, sales personnel, general contractors, etc.
  • Must possess leadership abilities, exemplify professionalism, and maintain confidentiality of sensitive issues between departments and information considered proprietary.
  • Must be self-motivated, have good organizational and time management skills.
  • Ability to work varying hours/days based on the need of our customer.
  • Must be adaptable and willing to accommodate sudden changes in schedule.
  • Must be able to travel by car and air unassisted.
  • Must be able to work in a plant environment near automated equipment that includes standing, stooping, and/or sitting for extended periods of time.
  • Must be able to lift and carry up to 100 pounds.
  • Must be able to determine pattern repeats, color variations, and shade variations.
  • Sheet goods, heat welding, and flash coving
  • Carpet installation experience.
  • Professional certifications.
  • Health, Dental , and Vision Insurance
  • Health Savings Account
  • Shaw Family Health and Dental Centers
  • Behavioral and Mental Health Support
  • Paid Time Off
  • Bereavement and Holiday Pay
  • Paid Parental Leave and Leave of Absence Pay
  • Employee Discounts
  • Wellness Incentive Program
  • Career Development & Education Assistance
  • 401 (k) Retirement Savings Plan
  • Disability & Life Insurance
  • Financial and Retirement Planning
  • Medical & Social Security Assistance
  • And more
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Resume Examples
•
Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service