About The Position
Are you curious, motivated, and forward-thinking? At FIS, you’ll have the opportunity to work on some of the most essential and dynamic tasks in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the job Provide day-to-day technical support for network infrastructure and desktop systems software and hardware to ensure proper operation of technology applications and equipment.
Requirements
- High school diploma or GED required; associate degree preferred.
- 1+ years of experience in customer service or help desk support.
- Strong troubleshooting and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to manage high call volumes and prioritize tasks effectively.
- Basic technical proficiency with web navigation and ticketing systems.
- Knowledge of retirement plans or financial services preferred.
Nice To Haves
- Knowledge of retirement plans or financial services preferred.
Responsibilities
- Answering calls from plan sponsors and internal users.
- Troubleshooting login issues and assisting with navigation of retirement systems.
- Submitting tickets and escalating issues on behalf of clients.
- Providing clear and professional communication via phone and email.
- Collaborating with internal teams to resolve complex problems.
- Other related duties as assigned.
Benefits
- Opportunities to grow in a dynamic retirement services environment.
- Inclusive and collaborative work culture.
- Competitive salary and benefits.
- Career development within a global fintech leader.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
