Technical Support Representative I

Cencora

About The Position

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Under close supervision of the Customer Systems Supervisor or other supervisory/management level associate in the facility, responsible for providing general support to customers that use internally developed ordering software and products. If you enjoy troubleshooting and solving problems, working in a collaborative environment, and are passionate about providing excellent customer service, this may be the opportunity for you! At Cencora, you will find an innovative and inclusive culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Primary Duties and Responsibilities: A Technical Software Support Analyst, under general supervision of the Technical Software Support Manager or other supervisory/management level associate in the facility, provides direct customer support for issues related to the use of our internally developed medical software Responding to customer requests via phone, email, or chat Asking clarifying questions Troubleshooting software issues Identifying issues with hardware, peripherals, and networks Guiding customers through step-by-step solutions Documenting detailed information in our tracking system Updating clients on resolution progress Assisting team members In our collaborative environment, help is never far away When problems are complex or require advanced skills to resolve, Analysts consult with subject matter experts (SMEs), senior staff, and other departments to get the needed assistance Analysts may also be assigned special projects that encourage ownership of your growth and provide opportunities to show off your skills While our clients contact us via phone, email, and chat, we don’t consider ourselves a call-center because we do much more than take calls We value our customers and strive to build meaningful relationships with them Our goal is to provide the best service possible while clearly communicating software guidance and technical solutions in a user-friendly, professional manner Skillful communication with our clients is a key to providing a high level of service, and it’s why we require our Analysts possess advanced written and verbal communication skills

Requirements

Excellent written and verbal communication skills
Experience using Windows and Microsoft Office applications
Good interpersonal skills
Ability to work independently and collaboratively in a team environment
Ability to prioritize workload and consistently meet deadlines, good time management skills
Strong organizational skills; attention to detail
Ability to learn new information quickly

Nice To Haves

Experience with/understanding of database querying (SQL)
Strong computer, networking and technical skills to operate effectively with company systems and programs
Two (2) to four (4) years’ experience in a customer service environment supporting PCs in a LAN environment