Technical Support Representative - Fusus

About the position

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Responsibilities

• Become an expert on the Axon Fusus solution that includes all available apps, APIs, and new development roadmap
• Work with various industry standard Video Management Systems (VMS), IP Cameras, and Linux networking tools
• Work with the Implementation team to assist with the geospatial setup of customer locations
• Respond to and resolve inbound Customer support requests through email and telephone
• Troubleshoot Customer support issues and follow Axon Fusus escalation policy
• Document all work completed within the Axon Fusus CRM support tool
• Participate in Axon Fusus sponsored training and certifications to advance technical skills.

Requirements

• 1 years experience working in information systems and networking
• Analytical thinker who problem-solves systematically to find resolutions
• Strong knowledge of enterprise network equipment (routers, firewalls, tunnels), configuration, and data flow required
• Experience with security camera systems, VMS, DVR, and NVR solutions is strongly desired
• Completion of or working toward a college degree in a technical discipline
• Certifications such as Network+, Security+, Linux+
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.

Benefits

• Competitive hourly rate and 401k with employer match
• Accrued paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices