Technical Support Representative - Fusus

Axon • Atlanta, GA

204d

About The Position

The Technical Support Representative provides first class technical support to Axon Fusus customers through multiple communication channels which include phone, email and chat. This is a customer-focused, technical, hardware, and software-related support position with responsibilities for meeting or exceeding performance and quality goals.

Requirements

• 1 years experience working in information systems and networking
• Analytical thinker who problem-solves systematically to find resolutions
• Strong knowledge of enterprise network equipment (routers, firewalls, tunnels), configuration, and data flow required
• Experience with security camera systems, VMS, DVR, and NVR solutions is strongly desired
• Completion of or working toward a college degree in a technical discipline
• Certifications such as Network+, Security+, Linux+
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.

Responsibilities

• Become an expert on the Axon Fusus solution that includes all available apps, APIs, and new development roadmap
• Work with various industry standard Video Management Systems (VMS), IP Cameras, and Linux networking tools
• Work with the Implementation team to assist with the geospatial setup of customer locations
• Respond to and resolve inbound Customer support requests through email and telephone
• Troubleshoot Customer support issues and follow Axon Fusus escalation policy
• Document all work completed within the Axon Fusus CRM support tool
• Participate in Axon Fusus sponsored training and certifications to advance technical skills.

Benefits

• Competitive hourly rate and 401k with employer match
• Accrued paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Snacks in our offices

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees