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Thorlabs is pleased to play a role in advancing science through the components, instruments, and systems we design and manufacture. We believe that science and innovation have great potential to improve the world around us and are committed to advancing photonics (i.e., light-based) technologies that positively impact our customers, employees, and communities. Via educational outreach and more sustainable business practices, we continuously invest in a brighter future. We recognize that each of our employees is a unique individual with the ability to contribute to our success and seek to find great people who will thrive in our fun, fast-paced culture. Thorlabs is a leading supplier of photonics equipment that is used across a broad range of applications. Our commitment to providing quality support in a timely manner is core to our customer's success. As the Technical Support Manager, you will lead and develop a team of technical specialists who interact with our customers by providing technical information, troubleshooting problems, and brainstorming solutions. You'll ensure the delivery of exceptional service experiences by combining deep technical expertise with operational leadership. This role is essential in ensuring that customer feedback is a driving influence throughout the company including groups like engineering, sales, and manufacturing. This individual is also responsible for maintaining and reporting key performance indicators (KPIs) for the Department.
