Technical Support Manager

MXR Imaging, Inc.•Reno, NV

1d•Remote

About The Position

MXR - The Imaging Solutions Company (MXR) is one of the largest independent providers of diagnostic imaging equipment sales, service, training, parts and supplies in the nation. MXR is a full-service medical imaging company, offering an array of services that rival OEM service programs. The MXR product portfolio is diverse in options of new, used and reconditioned equipment for CT, MR, ultrasound, DR, CR, x-ray and ultrasound probes. The assortment of consumable and durable goods spans multiple product categories including film, radiation protection, contrast and contrast-delivery systems, patient positioning and transport, markers, quality assurance, phantoms, and much more. The experienced sales and service staff at MXR consults with customers to design the best solution based on facility-specific needs, budget and functional requirements. Representing multiple manufacturers gives MXR the ability to sell the best-proven equipment for each situation. As a full-service medical imaging company, MXR can deliver the equipment, do the installation, maintenance, perform warranty work, provide parts and even train the facilities' engineer on maintaining the equipment. Our customers can choose levels of service support that fits their organizational needs and budget. Technical Support-MRI Engineers will travel and execute all required service requests, including repairs, planned maintenance, equipment de-installations and installations. Must have the ability to troubleshoot and accurately resolve technical issues with the use of laptop and other equipment. Must be familiar with MRI medical equipment. OEM or third party training/experience preferred.

Requirements

High School Diploma or equivalent
Must have extensive background in servicing MRI equipment
Must be willing to travel within the United States and internationally if required.
Must be willing to be on call, this includes weekends and holidays.
Must have a valid U.S. driver's license.
Excellent verbal and written communication skills.
Strong interpersonal communication skills; experience in effectively communicating key data.
Keen analytic, organizational, and problem-solving skills, which allow for strategic data interpretation.
Personal qualities of integrity, credibility, and unwavering commitment.
A proactive, hands-on strategic thinker who will be a team player with a positive and supportive attitude.
Ability to work as a member of a team.

Nice To Haves

Associate Degree in Electrical Engineering or military-trained in electronics, equivalent certified electrical training or equivalent experience on electronic equipment
OEM or third party training/experience preferred.

Responsibilities

Provide on-demand phone and on-site support as required.
Plan, schedule, and execute all required planned maintenance (PM) activities.
Accurately and promptly submit required paperwork to accounting/operations.
Promote positive customer relationships, including non-service call visits and meetings.
Promptly returning and documenting all material not used in the field to OIS facilities.
Work with sales and operations on all customer-specific site and technical issues.
Work with customers and sales force to clarify customer requirements and technical issues.
Professionally, safely, and accurately perform on-site system installations as well as de-installations.
Assist in site planning, sales consultations as needed.
Maintain inventory integrity through proper handling, inspection, and warehousing.
Supports company-wide initiatives, policies and procedures, including Quality Management System maintenance.
Site assignments may be required
Duties and responsibilities are subject to modification to fit the needs of the business as deemed appropriate by the executive management team. Such modifications may occur in writing or verbally.