Technical Support Manager

ABB-posted 9 months ago
Full-time • Mid Level
Miramar, FL
Professional, Scientific, and Technical Services
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The Technical Support Manager is responsible for operational performance of the Collaborative Operations Center (COC) and technical support engineers for the location under his designated territory to exceed the internal and external stakeholders' delivery expectations ensuring that the company is represented professionally, ethically, with high code of conduct, to achieve the financial, commercial, OHS and environmental targets of the company. The work model for the role is: Hybrid. This role is contributing to the Process Automation, Marine and Ports Division in Miramar, FL.

  • Detailed knowledge of Electrical, Propulsion, Automation and Digital ABB product range and repair techniques with ability to troubleshoot, to be able to supervise detailed investigation reports and operational inspections to assist customer improve the efficiency and operation of their product.
  • Organizing and coordinating internally the remote support service to end customers, ensuring that each case that comes into the COC are properly allocated to ensure the highest quality of support for our customers.
  • Assigning work to the technical support engineering group, delegating qualified personnel to carry out remote troubleshooting, ensuring controls for the employees working hours within the approved guidelines.
  • Communicating to the service coordinators and project managers once it is determined that further onsite works would be needed to resolve the issues.
  • Overall management responsibility of technical support engineer personnel, including staffing needs, i.e. interviewing, hiring, training, retaining, succession planning, coaching, developing, to encourage team building in conjunction with the Operations Manager, SPG Managers and the local human resources department.
  • Minimum 2 years of experience in Marine Industry service or Electrical Engineering service or equivalent experience in the diesel engine, preferably supervisory position.
  • College, vocational education or equivalent experience in a related technical field.
  • Excellent oral and written communication skills in English, and knows how to build commitment within diverse and fragmented environments.
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