TECHNICAL SUPPORT MANAGER (T & E)

City of Yonkers, NY • Eagle, ID

190d • $103,186 - $121,234

About The Position

The Technical Support Manager is responsible for overseeing and directing the configuration, installation, and implementation of network devices, PCs, and other technology equipment. This role includes providing technical assistance in troubleshooting and equipment repair for devices on the network. The incumbent will research and recommend improved hardware and software options while following the latest technological advances. The position requires independent judgment, with general supervision from administrative personnel and direct supervision over assigned personnel.

Requirements

• Bachelor's Degree and two (2) years of experience in the installation, maintenance, and technical support of computer software and hardware applications, with supervisory experience.
• Associate's Degree and four (4) years of experience in the installation, maintenance, and technical support of computer software and hardware applications, with two (2) years in a supervisory capacity.
• High School Diploma or equivalent and six (6) years of experience in the installation, maintenance, and technical support of computer software and hardware applications, with two (2) years in a supervisory capacity.
• An equivalent combination of education/training and experience as defined by the limits of the above.

Responsibilities

• Upgrade, repair and maintain core network infrastructure equipment, including switches, routers, and other related devices.
• Install and repair physical network infrastructure cabling.
• Purchase hardware, software, printers, and all technology supply needs through various vendors while adhering to local government purchasing best practices.
• Budget for IT and infrastructure needs; work with vendors to negotiate pricing and service contracts.
• Supervise RFP bidding process for IT services.
• Oversee maintenance, troubleshooting, and repair of peripherals including laser printers, projectors, and other technology equipment.
• Manage and maintain mobile devices including mobile app purchases, patches, and updates.
• Install, maintain, replace, and troubleshoot VOIP-based phone systems and PA systems.
• Provide hardware and software support to users.
• Configure and maintain helpdesk software used to track work tickets.
• Deploy upgrades and security patches through the helpdesk system.
• Supervise IT staff members and provide constructive feedback and coaching; receive complaints and resolve issues.
• Prepare activity and progress reports.
• Assess feasibility for new or additional equipment and software.
• Train and supervise on-the-job training of IT staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees